Hiring Event: Century Link on Wed. Jan. 27th

Hennepin County is hosting a hiring event for CenturyLink on Wednesday, January 27th from 10am-1pm. This event will be at the Sabathani Community Center – 310 E 38th Street # 120, Minneapolis.

CenturyLink has 20 Credit Consultant positions to fill. This position will be located downtown St. Paul and the location is on a bus line. The starting pay range is $11.43 to $12.46 an hour. The center is open Monday - Friday from 8:00 am to 8:00 pm. Shifts can vary from day to day and are based on seniority and needs of the business.

Candidates can complete an application using the link below.  Computers will also be available during the event for candidates to apply at that time if they wish.

https://jobs.centurylink.com/search/?q=Credit+Consultant&locationsearch=St.+Paul%2C+MN

The Recruiter will be conducting initial screenings at this event and if the candidate is a good match, they will be scheduling face-to-face interviews at a future date. 

This is a great opportunity for clients looking for call center or collections type work. No experience is required!

 

Job Title: CREDIT CONSULTANT MM

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

 

The role of the Credit Consultant is to collect revenues owed from residential customers and to assist with basic billing inquires. The only way we can do this is by providing superior customer service and building a customer loyalty base.

We collect on an account when the customer gets a past due notice and we consult with that customer, selling them on the importance of paying their bill. Conflict resolution and negotiation skills will be utilized on a daily basis.
 

  • Receive inbound calls from CenturyLink residential customers for collections, payment arrangements, and billing inquiry
  • Meet established collection objectives monthly
  • Use various computer systems/screens simultaneously
  • Build and maintain strong customer rapport
  • Consult, multi-task, and problem solve with the customer
  • Perfect the customer experience by providing excellent service on every call
  • Receive inbound calls from CenturyLink residential customers for collections, payment arrangements, and billing inquiry
     

Basic Qualifications:
 

  • Strong communication skills (written and verbal) preferred
  • Multi-tasking and problem solving skills
  • Good listening skills are necessary for consultative collections and to negotiate solutions that benefit the company and the customer
  • Computer literacy
  • Outstanding customer service skills


Preferred Qualifications:
 

  • Previous collections and/or call center experience

 

Work Environment:
 

  • Inbound and outbound customer service center - structured and fast paced
  • The center is open Monday - Friday from 8:00 am to 8:00 pm. Shifts can vary from day to day and are based on seniority and needs of the business
  • Will utilize headset/telephone and computer for extended periods of time
  • Position requires high volume of contact with customers

Alternate Location: Bloomington, MN (Minnesota); Minneapolis, MN (Minnesota); St Paul, MN (Minnesota)

Company Statement

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Disclaimer:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


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